We operate under strict regulatory oversight from the FSCA, the Prudential Authority, and independent auditors. Our dedicated audit, risk, and compliance committee reports directly to the Board, ensuring accountability at every level.
Fedgroup Financial Holdings is a licensed controlling company with subsidiaries registered as Financial Services Providers (FSPs). All our solutions, licensed or not, are held to the same high governance standards. We are also well prepared for future regulations, including the proposed Conduct of Financial Institutions (COFI) framework.
Our governance approach enables us to design products that go beyond compliance. With deep expertise in alternative assets and an extensive set of licences, we create innovative, client-focused solutions that are both comprehensive and dependable.
You can read more about our corporate governance, licenses and company structure on our Corporate Governance page.
Fedgroup Financial Holdings (Pty) Limited has, since inception, undertaken to engage in an open and transparent manner with our regulator, the FSCA. Fedgroup is also a member of various industry bodies, through which we are able to voice our concerns as well as express our opinions on various regulatory matters and industry standards.
Fedgroup a licensed controlling company (Registration number 2015/412407/07). Entities in the Group are Authorised Financial Services Providers and Licensed Insurers that offer a broad spectrum of financial solutions to retail and corporate customers across key markets. Copies of our licences are available on our website or on request at any of our branches.
Fedgroup Financial Services (Pty) Ltd is an entity under Fedgroup Financial Holdings (Pty) Ltd.
Compliance related issues can be directed to The Compliance Officer:
Business Address: 89 Bute Lane, Sandton PO Box 782823, Sandton 2146
Phone: (011) 305 2300
E-mail: GRC@fedgroup.co.za
Website: www.fedgroup.co.za
Fedgroup is authorised in terms of the FAIS license to carry on business in respect of financial advisory and intermediary services as a financial services provider in respect of:
Fedgroup holds both Fidelity cover and Professional Indemnity Cover as required in terms of the Act.
Fedgroup has a comprehensive complaints resolution procedure. Fedgroup’s complaints resolution policy complies with the Financial Advisory and Intermediary Services Act (FAIS). This allows clients to contact the compliance officer and management team directly. Copies of the procedure are available on our Complaints page or upon request from any of our branches. All complaints can be directed to The Complaints Handling Officer via email to complaints@fedgroup.co.za
Fedgroup has a Conflicts of Interest Management Policy which is available below or upon request from any of our branches.
Fedgroup Financial Holdings (Pty) Ltd (Fedgroup) is a licensed financial services provider and is authorised to provide financial and intermediary services in terms of the Financial Advisory and Intermediary Services Act. As such we have certain specific duties to you, our clients.
One of these duties is to ensure that Treating Customers Fairly (TCF) is firmly embedded in our culture and in our policies, which enables us to execute or duty towards you the client effortlessly. To Fedgroup our clients are our main priority and therefore we understand that client satisfaction is the cornerstone of our business.
The FSCA has published its TCF principles of that the financial industry has to integrate and embed within their various company structures. These TCF outcomes and principles are integrated into Fedgroup values.
Outcome 1: Culture - Customers are confident that they are dealing with a financial institution where the fair treatment of customers is central to the company’s culture.
Outcome 2: Products and services - Products and services marketed and sold in the retail market are designed to meet the needs of identified customer groups and are targeted accordingly.
Outcome 3: Clear and appropriate information - Customers are given clear information and are kept appropriately informed before, during and after the time of contracting.
Outcome 4: Customer advice - Where customers receive advice, the advice is suitable and takes account of their circumstances.
Outcome 5: Product performance and expectation - Customers are provided with products that perform as Fedgroup has led them to expect and the associated service is both of an acceptable standard and what customers have been led to expect.
Outcome 6: Post-sale barriers - Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint.
Fedgroup’s focus on TCF is not just because of the FSCA requirements, but because:
We have a governance and compliance process in place whereby we periodically evaluate ourselves against the outcomes. We always strive to improve our adherence to the TCF principles.
The TCF principles are a business imperative, embedded in our strategy, governance and daily processes, as highlighted below:
Our governance, risk and compliance department, with advice from external risk, legal, regulatory and compliance experts, ensures that we comply with the full regulatory universe applicable to our business. The principles supporting the TCF outcomes are at the centre of our board’s decision-making processes.
Our TCF policy is applied in conjunction with the following documents:
Because of our commitment to treating our customers fairly, Fedgroup has invested heavily in technology. Our administration system was designed and implemented in-house, to avoid the use of legacy systems, which often make it difficult for service providers to provide a service in line with the outcomes of TCF. Fedgroup’s system allows us to improve our responsiveness, turnaround times and to decrease the amount of the fund held in cash, all to the benefit of our clients.