Beneficiary Care

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BENEFICIARY CARE

It's all in the name.

Fedgroup's commitment to providing true care for our beneficiaries.


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Our promise to you

While many other providers treat the administration of beneficiary funds as a commodity, we believe that there is no one-size-fits-all approach when it comes to ensuring that beneficiaries are provided with the best possible opportunity to lead productive, financially secure adult lives.

Our specialist administrators form personal, lasting relationships with our beneficiaries, and take the time to assess and understand each of our 23 000 beneficiaries’ individual needs and strive to make a lasting difference in the lives of our beneficiaries.


Fedgroup’s Beneficiary Care Specialist

Muhammad Jogee completed a B.Com Risk Management degree, specialising in First-Line Management through UNISA and is accredited by the IISA (Insurance Institute of South Africa). He has over 15 years’ experience in the beneficiary funds industry.

Through his passion and dedication to making a difference in the lives of our country’s most vulnerable, Muhammad has established a team of specialist administrators who strive to deliver the best service to our clients and their beneficiaries.


Real experiences by real people

" I view them as the leader in the market. "

– Craig Taylor, Independent Principle Officer

" The kids are taken care of. "

– Tresha Reddy, City of Johannesburg


ITEKE LEARNERSHIP PROGRAMME

Real world tools for matriculants.


Going Beyond

In keeping with Fedgroup’s vision to go beyond fund payments to providing true care, we created the Iteke learnership programme. The Iteke programme is open exclusively to our beneficiaries and provides matriculants with work experience and the tools to make important career decisions. This bridges the all-important gap between completing their schooling and finding gainful employment for those who do not have the resources to complete a tertiary education.

Iteke, which means ‘challenge yourself’ in Sepedi, provides learners with a year’s exposure to mentorship, work experience and a SETA-accredited tertiary qualification. The learners rotate through various departments, equipping them with a large skill set.


" It was an amazing, beautiful experience. It brought me closer to the organisation, just seeing the care that they’ve given us just to ensure that we get what we need at the end of the day, it was priceless. "

– Palesa Moditambi: Fedgroup sales administrator and former Iteke graduate

" If it wasn’t for the programme I wouldn’t be employed, I’d probably be working at a restaurant or something to make quick money. They gave me a steppingstone into my career. "

– Basetsana Monareng: Former Iteke graduate and staff member


Value-added services

Because Fedgroup believes that monthly payments alone are not sufficient to assist beneficiaries in achieving their maximum potential, we have designed a range of value-added services as part of the Fedgroup Beneficiary Care offering.

Beneficiaries can access these services by dialling the USSD code: *120*15560# or contacting the My Services helpline: 0860 102 480

These value-added services include:

Financial Education

Fedgroup offers a free financial education course to all guardians and beneficiaries who are looking to empower themselves financially.

Financial Guidance

We provide telephonic assistance with any financial challenge guardians and beneficiaries may face.

Partner Discounts

Fedgroup has partnered with over 160 providers to offer beneficiaries discounts of up to 20%. Partners include Shoprite and Checkers, Dis-Chem and Ackermans.

Medical Support

We offer emergency medical assistance and personal medical advice.

Education Support

We provide an after-hours homework helpline, available on weekdays from 4pm - 9pm.

Family Wellness

Our family wellness support helps families to address family challenges such as trauma and depression.


Governance and Section 37C of the Pension Funds Act

We adhere completely to all PF130 guidelines, the FSCA’s approach to Treating Customers Fairly and the Consumer Protection Act. In addition, we draft internal policies and member communication ourselves, as we believe in doing this in the simplest manner possible, so that no communication is hidden in legalese. Fedgroup Employee Benefits has an extensive corporate governance infrastructure that focuses on the three cornerstones of corporate governance, in accordance with the Pension Funds Act: transparency, security and accountability.

Section 37C of the Pension Funds Act 24 of 1956 governs the distribution and payment of lump sum benefits payable on the death of a member of a pension fund, provident fund, pension and provident preservation fund and retirement annuity fund. These benefits are colloquially known as “death benefits”.


Transformation and Equity

Fedgroup Beneficiary Care is administered by Fedgroup Employee Benefits (Pty) Ltd, an approved administrator authorised to administer beneficiary funds as provided for in the rules of beneficiary funds and regulated by the FSCA. Fedgroup Employee Benefits (Pty) Ltd is a proudly Level 2 B-BBEE contributor.

We recognise B-BBEE as a pragmatic growth strategy that hopes to realise the country’s full economic potential, while also helping to bring the black majority into the economic mainstream.

We are committed to the principles of B-BBEE and over the past three decades have actively sought to assist marginalised groups in South Africa, play a positive role in building a more inclusive society, and actively ensure that more South Africans can enjoy a better life for themselves, their families and their communities.

Furthering this strategy, Fedgroup registered a new company, Ubuntu Holdings, in 2020. This is a majority black-owned investment holding company, that has been created by Fedgroup to continue to support and grow businesses in the financial services industry. Ubuntu Holdings houses the Iteke Trust which funds the Iteke Learnership Programme. The dividends extended by other companies that fall under the Ubuntu Holdings umbrella serve to grow the Iteke Trust and, by extension, the Iteke Learnership Programme. Importantly, this vehicle truly embodies the spirit of broad-based empowerment, as it uplifts numerous learners through their studies, continues to positively affect each successive intake of learners, and grows in scale as the program expands. As with our corporate purpose of putting people before profit, the returns yielded by the companies under the Ubuntu Holdings umbrella will be reinvested Into the Iteke Trust for further growth.


In the press

R50 million paid to Fedgroup beneficiaries during first months
of lockdown


The majority of complaints received by the Pension Funds Adjudicator involves Section 37C of the Pension Funds Act.

Help for trustees in navigating distribution of death benefits.




Contact us

Get in touch today to discuss your beneficiary fund administration requirements.
Call us at 0860 065 065, email BENcontact@fedgroup.co.za.

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