Beneficiary Care

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Beneficiary Care

Our Philosophy

Fedgroup's commitment to providing true care for our beneficiaries is supported by three pillars: value, simplicity and responsiveness.

True Care

Value

South Africa's only truly managed beneficiary fund

Active trustee involvement

Recognising and supporting the important role of guardians

Industry-leading automated cash management system

Extensive range of services

Quarterly report to donor fund trustees

Only 2% of investments held in cash vs. industry norm of 25% to 50%

Annual beneficiary and guardian road shows

Simplicity

Transparent and easy-to-understand fee structure

Full fee disclosure

All-inclusive cost recovery

No dissolution fees

No sub-minimums

Single view of all relevant beneficiary information

Dedicated beneficiary consultant

Income

Payments processed within 24 hours, including first payment

Automated cash management

Industry-leading tracking system

Industry-leading call answer rate

Proactive SMS payment notifications

People and Technology

The three pillars of value, simplicity and responsiveness can only be delivered if all our business processes are aligned. This is achieved through our unique combination of industry-leading technology with the human touch

Industry-leading technology

The only custom-built, modern beneficiary fund system in the country

All information on a single system

Automated SMSes

VOIP for inbound and outbound calls

Share call number to reduce costs

Communication via email, telephone, fax, physical mail and SMS

Comprehensive security and disaster recovery systems

The human touch

All staff members are caregivers, parents, former beneficiaries or come from child-headed households

10 years' average experience of team members

Beneficiary assistance in all 11 national languages

Reduced admin burden enables personal relationships

Communication in the preferred channel

Our Iteke learnership programme

Our Services

The first steps towards a successful adult life involves more than just financial support. We have therefore included the following services in our Beneficiary Care:

Iteke Learnership Programme

In keeping with Fedgroup's vision to go beyond fund payments to providing true care, we created the Iteke learnership programme. The Iteke programme is open exclusively to our beneficiaries and provides matriculants with work experience and the tools to make important career decisions. This bridges the all-important gap between completing their schooling and finding gainful employment for those who do not have the resources to complete a tertiary education.

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