Fedgroup's commitment to providing true care for our beneficiaries.
Fedgroup Beneficiary Care SAInc documentary
With the high unemployment rates in our country, we recognise that there are two elements that play a massive role in work success, further education and work experience. With our Iteke Learnership Programme, our beneficiaries can receive both. We’ve partnered with Regency Global #SAINC to tell the world about how Fedgroup Beneficiary Care can - and will - change the lives offuture generations.
Our promise to you
While many other providers treat the administration of beneficiary funds as a commodity, we believe that there is no one-size-fits-all approach when it comes to ensuring that beneficiaries are provided with the best possible opportunity to lead productive, financially secure adult lives.
Our specialist administrators form personal, lasting relationships with our beneficiaries, and take the time to assess and understand each of our 23 000 beneficiaries’ individual needs and strive to make a lasting difference in the lives of our beneficiaries.
Fedgroup’s Beneficiary Care service doesn’t start and end with simply ensuring that beneficiaries of retirement fund death benefits receive their regular income and ad-hoc benefits – we always maintain the human touch as a people-first service provider.
Many of our beneficiaries enjoy the benefits of value-added services that assist them beyond their financial needs. We call this Extended Care and services include psychosocial counselling and support to assist our beneficiaries in overcoming some of the most prevalent challenges they face. Designed to offer a variety of services ranging from general counselling to trauma counselling, Extended Care assists beneficiaries and their guardians with child and family issues, addiction, organisational and academic issues, and financial and legal guidance.
This hands-on approach to taking care of our beneficiaries means we constantly strive to adapt our offering and incorporate specialist services and expertise to ensure that our beneficiaries continue to receive the industry-leading care they deserve. To activate this service, please contact us for a step-by-step guide and we will assist.
Fedgroup’s Beneficiary Care Specialist
Jeanetta Hendricks is the Product Manager for the Care division at Fedgroup and oversees the operation of the Fedgroup Beneficiary Care offering. She has over 30 years experience in the financial services industry and has occupied a variety of roles which included advisory services, consulting, administration, and intermediary services to many corporate clients.
Her history in the healthcare industry has equipped her with skills and empathy for the people she serves, which is why Beneficiary Care sits close to her heart.
Jeanetta completed her MBA on the role of marketing strategies in service delivery in 2019.