Privacy Policy

About us

FedGroup recognises the importance of protecting your personal information and as such subscribes to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 that governs your right to having your personal information kept private.

This privacy policy relates to the collection and use of personal information you may supply to us through your use of any of our service channels and such policy therefore governs the manner in which your personal information will be dealt with.

Personal Information

FedGroup defines personal information as all information specific to yourself that is provided to us via our website or any other channel. This includes but is not limited to personal information that is provided to us in the course of our business, while obtaining an online quotation, using our mobile device app, asking questions via e-mail or during requests to amend or view your personal facility data.

This includes but is not limited to the following personal information that you may provide to us when using the app:

Your name and surname

RSA identity number or date of birth

Contact details

Email address

We collect information to be able to provide you with adequate insurance cover based on your own risk profile and to ensure that we have the correct and most up-to-date information.

FedGroup has the highest regard for the privacy of its customers and will use personal information only to the extent required in the normal course of business and to provide the products and services you have requested. FedGroup will also use this information to positively identify you when you contact us.

Protection of Information

We value the information that you choose to provide to us and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.

You must always keep your personal information and any account numbers or login details secret and ensure that you do not disclose it to anyone.

Should you at any time feel that you no longer wish to be contacted by us, you should advise us to that effect via email or telephone. We retain all data that is required for us to discharge our business activities for an indefinite period for historical, statistical and research purposes. We have established appropriate safeguards against the records being used for any other purposes.

Sharing of Information

FedGroup does not and will not sell or provide personal information to third parties for independent use. We may, however, share personal information with our business partners if that information is required to provide the product or service you have requested. However, our business partners will adhere to using your information only as directed by FedGroup.

The following list includes but is not limited to some of the instances when we disclose the personal information obtained from you:

When any regulatory authority for the various financial sectors requests same

To comply with any regulation passed under relevant legislation, or any legal process

To enforce and protect our rights and property (including intellectual property) and/or where we have a legitimate interest to do so

When you have expressly authorised us to do so

If we undergo a change in ownership

Contact us

Please ensure that you have read and understood the terms and conditions of this privacy policy before you provide us with your personal information.

We reserve the right in our sole discretion to amend this privacy policy from time to time. Save as expressly provided to the contrary in this privacy policy, the amended version of the privacy policy shall supersede and replace all previous versions thereof.

You can contact us with any privacy-related questions here: compliance@fedgroup.co.za

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